Privacy Policy

No-Fault Remake Policy

Glidewell is pleased to process all remakes or adjustments, of the below identified devices that are manufactured by Glidewell, at no additional charge if requested within the warranty period and accompanied by the return of the original device, as described in further detail below. Also, in accordance with the Costa Rican Law for the promotion of competition and consumer protection No. 7472.

FREE ZONE DENTAL LABORATORIES SOCIEDAD ANÓNIMA hereinafter referred to as Glidewell Costa Rica (hereinafter, "Glidewell"), a commercial company identified with the legal identification number 3-101-141801. In accordance with the provisions of Law Number 8968 Law of Protection of the Person against the treatment of their Personal Data. Law that aims to guarantee to any person, regardless of their nationality, residence or domicile, respect for their fundamental rights, specifically, their right to informational self-determination in relation to their life or private activity and other personality rights, as well as the defense of your freedom and equality with respect to the automated or manual processing of the data corresponding to your person or property, informs you that the personal data that is supplied by clients, suppliers, officials, intermediaries and other interested parties, will be treated in compliance with the regulations mentioned above and other regulations that modify and/or complement it.

The person responsible for the processing of your personal data is Glidewell Costa Rica, domiciled in Costa Rica, Cartago Province, El Guarco, San Isidro, fifty meters south and twenty-five meters east of the Catholic Church; who will store and process your personal data in order to comply with its corporate purpose, always fully respecting the provisions of article 4 of Law Number 8968 Law of Protection of the Person against the processing of their Personal Data, regarding the inherent right of every person, regarding informative self-determination; which contemplates the legal precept that everyone has the right to informative self-determination, which covers the set of principles and guarantees related to the legitimate processing of their personal data recognized in this section.

Processing of personal data is defined as: “any operation or set of operations, carried out through automated or manual procedures and applied to personal data, such as the collection, registration, organization, conservation, modification, extraction, consultation, the use, communication by transmission, diffusion or any other way that facilitates access to them, collation or interconnection, as well as their blocking, deletion or destruction, among others.”

Granting of consent. Glidewell will only request information through official means, such as its internal forms, and the official channels of the customer service center, always with the express consent of the client or prospect. All information requested by Glidewell is intended to provide a better and more personalized service, therefore, this information will only be used internally by the company and will not be shared with any entity or person external to Glidewell. In principle with article 5 of Law 8968.

The databases seek to keep the information updated so that the relationship with customers, suppliers, contractors and/or other interested third parties develops appropriately. The Treatment of personal data is not limited to the events described above, but the Treatment of the same will be carried out in a general way for the development of the corporate purpose of Glidewell and to comply with the corresponding obligations. The names and data of patients will be treated as a reference code and not as proper names or personal data.

POLICIES AND PROCEDURES FOR THE PROTECTION OF PERSONAL DATA

According to Law Number 8968 Law for the Protection of the Person against the processing of their Personal Data, you may exercise the rights that assist you as the owner of your personal data, following the policies and procedures that Glidewell Costa Rica provides for such purposes, which you can learn about it in our Manual of Policies and Procedures for the Protection of Personal Data, made available to you on our website: cr.glidewelldental.com for questions and concerns related to these issues, you can write to any of the official media of customer service, including email: mail@glidewelldental.cr. You will be notified of any changes to this notice through the means available to Glidewell Costa Rica for this purpose. Which may be modified by Glidewell at its discretion as permitted by Costa Rican law.

In accordance with article 9 of the law, the company could collect sensitive data from the person, as long as it is previously informed, and there is consent as mentioned above. As well as the necessary information that the client must give Glidewell to work.

In accordance with article 7 of Law 8968 of Costa Rica. Glidewell may provide access to each customer's information, in accordance with its internal policies and controls, to ensure its privacy. Glidewell would provide the information related to your person, as well as the purpose for which they were collected and the use that has been given to your personal data.

In accordance with articles 10 and 11 of Law 8968 of Costa Rica. Glidewell will opt for the necessary technical and organizational measures to guarantee the security of personal data and prevent its alteration, accidental or unlawful destruction, loss, treatment or unauthorized access, as well as any other action contrary to this law. These measures must include, at least, the most appropriate physical and logical security mechanisms in accordance with current technological development, to guarantee the protection of the stored information. Personal data will not be recorded in databases that do not meet the conditions that fully guarantee their security and integrity, as well as that of the treatment centers, equipment, systems and programs. Glidewell personnel involved in any phase of personal data processing are bound by professional or functional secrecy, even after their relationship with the database has ended.

Limited Warranty and BruxZir Zirconia Lifetime Performance Warranty/Limitation of Liability

Glidewell (“the lab”) warrants that all dental devices (a “device”) are made according to your specification and approval in the belief that the device will be useful and MAKES NO OTHER WARRANTIES INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE EXCEPT AS OTHERWISE EXPLAINED IN THE BRUXZIR ZIRCONIA LIFETIME PERFORMANCE WARRANTY DESCRIBED BELOW. Subject to the return of a device that is placed and then fails, the lab will repair or replace the device without charge for the cost of materials and workmanship or refund the original price paid, at the lab’s option, as follows:

BruxZir Zirconia restorations, including restorations over implants, manufactured by the lab are warranted for the life of the patient originally receiving the restoration from the date of placement. This limited lifetime performance warranty shall apply to direct end-user customers (treating clinicians) only.
Screw-retained implant abutments manufactured by the lab up to 20 years (including replacement of a device that was made by the lab that was attached to said abutments and including a Hahn™ Tapered titanium dental implant upon request at no extra charge).
Porcelain to metal; ceramic to metal; all ceramic (except BruxZir Zirconia, as described and noted above); all metal; single‐unit inlay, onlay and crown composite resin final prosthetics; screw‐retained crowns and bridges; and milled implant bars manufactured by the lab, up to 7 years.
Mandibular advancement devices manufactured by the lab up to 2 years if the failure is due to defects in materials or workmanship.
Smile Transitions™ cosmetic appliances manufactured by the lab up to 6 months if the failure is due to defects in materials or workmanship.
Thermoformed appliances and splints if the failure is due to defects in materials or workmanship, composite resin, Maryland and inlay/onlay bridges, flippers and provisional partials manufactured by the lab up to 6 months.
Flexible removables manufactured by the lab up to 6 months.

This warranty is exclusively for your benefit, is not transferable and does not extend to any patients. You agree to pay all other costs of adjustment, repair and replacement of a device, including any chair time.

To receive any warranty benefits, the treating clinician must notify the lab directly for instructions on how to exercise warranty benefits. The treating clinician requesting warranty benefits must also be in financial good standing with the lab, and must have installed all lab or other devices in accordance with industry standard and accepted medical/dental practices. The lab reserves the right to modify or terminate its warranty program (or any aspect of it) or exclude any individual dentist or other entity from receiving the benefits for any reason, at any time in its own discretion, including if the lab determines the claims are not made in good faith or violate the letter or intent of the policies. The lab will use commercially reasonable efforts to provide notice of material changes to the policies to clinicians, including by posting any updated or warranty language on the lab’s website.

NOTWITHSTANDING THE ABOVE, YOU UNDERSTAND AND AGREE THAT THE LAB WILL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES RESULTING FROM OR IN ANY WAY CONNECTED TO YOUR RELATIONSHIP WITH THE LAB. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, YOU AGREE IN ANY EVENT THAT THE LAB’S TOTAL LIABILITY TO YOU FOR ANY OR ALL OF YOUR LOSSES OR INJURIES FROM THE LAB’S ACTS OR OMISSIONS, REGARDLESS OF THE NATURE OF THE LEGAL OR EQUITABLE CLAIM, SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO THE LAB FOR THE DEVICE(S) AT ISSUE.

(Revised Form 07-April-2022)

Contact us directly or submit your information!

800-278-9947